Frequently Asked Questions

Creating a login is essential because 1) it starts the process of creating an Account so that you are eligible for discounted pricing, and 2) it gives you access to the Customer Center, where, via your login and account, you have access to managing billing and orders.

Creating an account qualifies your company for discounted pricing and access to your personalized Customer Center, where you can manage billing, orders, and your account profile.

We do have a return policy, which is listed on the Terms and Conditions page.

Your inquiries are always welcome. If you have questions regarding online ordering or product ordering information, please get in touch with CustomerService at info@theclinivex.com or call +1 (877)-861-1996.

First, check your in-house procedure or SOP. If unavailable, consider factors like the compound’s solubility, solvent miscibility, and the intended application. Choosing from a wide range of solvents can be overwhelming, so at Clinivex, our executives can help you find the appropriate solvent.

Yes, we offer custom impurity synthesis tailored to your specific requirements. Please contact our team to discuss your project details and feasibility.

Batch-to-batch purity may vary due to differences in synthesis and purification processes. We always aim for the highest purity with minimal uncertainty. Some products are stabilized by dilution, and the stabilizer’s identity and amount are specified on the Certificate of Analysis.

Yes, all reference standards are fully traceable to recognized primary or secondary standards, ensuring accuracy, reliability, and compliance with regulatory requirements.

Yes, a Certificate of Analysis (COA) and Material Safety Data Sheet (MSDS) are provided with every product.

Yes, we can ship hazardous materials internationally in compliance with all relevant regulations. Specific requirements and restrictions may apply depending on the material and destination.